Your Website Might Be Out of Compliance (And Most Towns Don’t Realize It Yet)

Imagine a resident trying to access your website…
They open a document. It doesn’t load properly with their screen reader. Or it’s a scanned PDF they can’t navigate. Or it’s only available in English.

They don’t complain.
They just can’t access the information.

Where accessibility issues usually show up:

• PDFs that aren’t readable or structured

• Missing headings or document outlines

• No translation options

• Websites that rely heavily on visuals without support tools

What’s changing right now:

• DOJ expectations are tightening

• WCAG compliance is becoming standard—not optional

• More towns are being flagged than before

What newer tools actually help with:

• Converting PDFs into accessible, readable formats

• Adding structure so content is easier to navigate

• Providing multi-language access

• Offering assistive toolbars for different needs

• Backing it with real compliance support (not just automation)

Why this goes beyond “checking a box”:

• Residents can actually use what you’re sharing

• You’re serving more of your community—not just part of it

• You’re reducing the risk of avoidable issues down the line

Accessibility isn’t extra work. It’s part of doing the work well.
If you’re unsure where your site stands, it’s worth taking a closer look now—before it becomes something you have to fix under pressure.